Man And Van Millhill Terms and Conditions

These Man And Van Millhill terms and conditions set out the basis on which our removal, transport and associated service arrangements are provided. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear and fair framework for man and van services in Millhill and for customers across the UK who require flexible transport, moving, collection, or delivery support.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider, while “you” and “your” refer to the customer, sender, recipient or any person acting on behalf of the customer. These conditions apply to household moves, single-item transport, light commercial support, and other agreed jobs. They do not replace any statutory rights that cannot lawfully be excluded or limited.

Any reference to a booking includes telephone, email, online, or written requests, as well as any acceptance of a quotation or estimate. By proceeding with a reservation, you confirm that you are authorised to request the service and to agree to these terms on behalf of all affected parties. Where the service includes handling, loading, unloading, or disposal, these terms also apply to those related activities.

Booking Process

All Man And Van Millhill bookings are subject to availability and confirmation. A quote or estimate is normally based on the information you provide, including collection and delivery points, item volumes, access conditions, floor levels, parking restrictions, timing preferences, and any specialist requirements. If any of this information changes, the price, crew size, vehicle type, or completion time may need to be revised.

To secure a booking, we may require a deposit, written acceptance, or payment details. A booking is only confirmed once we have acknowledged it and, where applicable, received the requested deposit or pre-authorisation. It is your responsibility to ensure that all details are accurate and complete. Incorrect information may result in delays, additional charges, or cancellation of the job if safe or practical performance becomes impossible.

We reserve the right to refuse or withdraw a booking where the work would be unsafe, unlawful, beyond the agreed scope, or likely to involve prohibited goods, hazardous materials, or unreasonable access conditions. If we attend and find that the job materially differs from what was described, we may amend the service, apply extra charges, or decline to proceed if the circumstances are unsuitable.

Payments, Estimates and Additional Charges

Our charges may be based on an hourly rate, fixed quotation, distance, load size, or a combination of these. Unless otherwise agreed in writing, prices are based on the details supplied at the time of booking and assume normal loading conditions. The final amount payable may increase where extra labour, waiting time, congestion, parking penalties, stair carries, dismantling, reassembly, or additional stops are required.

Payment terms will be explained at the point of booking or before the service starts. In most cases, payment must be made on completion unless a different arrangement has been agreed. We may accept bank transfer, card payment, cash, or another method that we have approved in advance. Any invoice must be paid in full by the due date stated. Late payment may lead to recovery action and additional costs permitted by law.

If waiting time occurs because access is blocked, goods are not ready, the customer is absent, or the destination is unavailable, we may charge for the time lost at the applicable rate. Any parking, toll, congestion, permit, disposal, or third-party charges incurred during the job may be added to the invoice where they are necessary for performance of the service.

Cancellations, Changes and Non-Attendance

Customers may request to cancel or reschedule a booking, but any deposit paid may be non-refundable depending on the timing and the work already undertaken. If you cancel at short notice, we may charge a cancellation fee to reflect reserved vehicle time, staff allocation, and lost opportunity. The closer the cancellation is to the scheduled start time, the more likely a fee may apply.

If we must cancel due to severe weather, vehicle breakdown, staff illness, road closures, legal restrictions, or other events outside our reasonable control, we will use reasonable efforts to rearrange the booking. In such cases, our liability is limited to refunding any payment received for work not carried out, unless the law requires otherwise. We are not responsible for indirect losses arising from an unavoidable cancellation or delay.

If you are not present at the agreed time, fail to provide access, or do not make the items available for collection, the booking may be treated as a cancellation or a failed attendance. In these circumstances, we may charge a call-out fee, waiting charge, or full agreed minimum fee, depending on the circumstances and the time already reserved for your job.

Liability, Insurance and Customer Responsibilities

We will take reasonable care when handling goods, property, and premises, but our liability is limited as set out in these terms. We are not liable for pre-existing damage, ordinary wear and tear, items packed by the customer that are unsuitable for transport, or losses caused by inaccurate information provided at booking. Customers should ensure that fragile or valuable items are suitably protected and declared in advance.

Unless otherwise agreed, we may not be responsible for dismantling, packing, or securing items that are already unstable, overfilled, or improperly prepared. You must ensure that all goods are legal to move and that no item presents a hazard to our team, the public, or the vehicle. Any items of exceptional value should be declared before the job begins so that appropriate handling arrangements can be discussed.

Nothing in these Man And Van service terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where liability is lawfully limited, it will be limited to the amount paid or payable for the relevant service, unless a higher cap is required by applicable legislation.

Waste, Disposal and Environmental Regulations

Where our service includes removal, disposal, clearance, or delivery of waste to a recycling or disposal facility, both parties must comply with all applicable UK waste legislation. Waste must be correctly described in advance, and the customer remains responsible for confirming ownership and authority to dispose of the items. We may refuse to remove anything that is not properly identified or that we reasonably believe may be illegal to transport or dispose of.

We do not accept responsibility for items that are hazardous, contaminated, explosive, corrosive, biomedical, or otherwise regulated unless we have expressly agreed in writing and are legally permitted to handle them. The customer must not place restricted waste within the load without prior agreement. If such items are discovered, we may stop the job, remove the item from the consignment, or report the matter to the appropriate authority where required by law.

Man and van Millhill waste collections must comply with duty of care requirements, meaning waste should be transferred only to licensed facilities or persons where required. We may provide a waste transfer note, receipt, or other evidence where appropriate. The customer must keep copies of any documents relevant to waste disposal and must not request unlawful disposal, fly-tipping, or misdescription of waste. Any request of that kind will be refused.

Service Conditions, Access and Site Safety

Customers must ensure that access routes, entrances, stairways, lifts, loading areas, and parking arrangements are suitable for the booked service. If special access equipment, permits, or building approval are needed, it is the customer’s responsibility to arrange them unless we have agreed otherwise. Delays caused by restricted access, security checks, or missing permissions may result in additional charges or a failed booking.

You must also make sure that the work area is reasonably safe. This includes keeping children, pets, and uninvited persons away from the loading zone, and informing us of any hazards such as loose flooring, broken steps, low ceilings, electrical risks, or unstable items. We may pause or stop work where conditions appear unsafe until the issue is addressed.

Where the service involves heavy, awkward, or high-value goods, our team may decide how best to move items safely, including the use of straps, blankets, trolleys, or alternative loading arrangements. Our assessment of safety is final during the job. If we believe a requested action is unsafe, we may decline it without being in breach of these terms.

Claims, Delays and Force Majeure

Claims for loss or damage must be raised as soon as reasonably possible after the service and, where visible, before the team leaves the site. You should provide reasonable evidence, including photographs and details of the items involved. We may inspect damaged goods, packaging, or the location before any claim is assessed. Failure to report an issue promptly may affect our ability to investigate and may limit recovery.

We will not be liable for delays caused by traffic, road works, weather, police activity, accidents, strikes, fuel shortages, government action, or any event outside our reasonable control. These events may affect arrival times, delivery windows, and completion times. In such cases, we will try to communicate changes where reasonably possible and will act fairly in light of the circumstances.

If a force majeure event prevents or materially delays performance, our obligations may be suspended for the duration of the event. If the event continues for a prolonged period, either party may be entitled to end the affected booking without further liability except for services already provided and any sums already lawfully due.

Data, Complaints and General Provisions

We may use information provided during the booking process to administer the service, manage payments, handle claims, and keep appropriate business records. Personal data will be handled in accordance with applicable UK data protection law. We will only use information for legitimate business purposes connected with the provision of our services or compliance with legal obligations.

Any complaint should be raised promptly so that we have a fair opportunity to review the matter and, where appropriate, offer a remedy. Nothing in these Man And Van Millhill conditions affects your statutory rights as a consumer where those rights apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time. The version in force at the time of your booking will usually apply to that booking unless a change is required by law or agreed otherwise. No variation will be effective unless confirmed by us in writing or reflected in an updated booking confirmation.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If a customer is based elsewhere in the UK, mandatory local legal protections will still apply where they cannot be excluded.

Man and van Millhill services are provided on the basis that the customer has read, understood, and accepted these terms before the job begins. By confirming a booking, you agree that these conditions form the entire agreement between us in relation to the service, unless a separate written contract states otherwise. Where there is any conflict, the written booking confirmation will take priority over general descriptions.