Terms and Conditions for Man And Van Millhill

These Terms and Conditions set out the basis on which Man And Van Millhill provides moving, transport, delivery, and related van services to customers in the UK. By making a booking, confirming a quotation, or allowing a job to proceed, the customer agrees to be bound by these terms. Please read them carefully before placing an order. For the purposes of these conditions, references to we, us, and our mean Man And Van Millhill, and references to you and your mean the customer requesting or receiving the service.

These terms apply to all standard man and van service arrangements, including collection, delivery, loading, unloading, removals support, item transport, and other agreed work. They are intended to provide clarity on the booking process, payment obligations, cancellation rights, liability limits, and compliance with waste rules. They do not affect any rights you may have under UK consumer law, where applicable.

We reserve the right to amend these terms from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. If any provision is found to be unlawful or unenforceable, the remainder of the terms will continue in effect.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any agreed deposit or advance payment. A quotation is normally based on the details you provide at the time of enquiry, including the collection and delivery locations, nature and quantity of items, access conditions, timing, and any special handling requirements. If the information you provide changes, the quote may also change.

You must provide accurate and complete information when arranging a Man And Van Millhill service. This includes parking restrictions, stair access, lift availability, weight or size of items, and any likely delays or additional labour needs. We may refuse or revise a booking if the job differs materially from the description originally supplied. Any estimate of time, vehicle size, or number of operatives is based on the facts available at the time of booking.

We may contact you to confirm details before acceptance, and we may ask for photographs or further information to assess the job properly. A booking becomes binding only once we have issued confirmation by email, message, or other agreed method. We are not responsible for misunderstandings caused by incomplete or inaccurate customer information.

2. Service Conditions and Customer Responsibilities

Customers must ensure that items are ready for collection at the agreed time and that access to the property or premises is safe and lawful. Where waiting time, redirection, or additional handling is caused by access problems, incorrect information, or delayed readiness, we may charge extra. You are responsible for securing permits, visitor permissions, and suitable parking arrangements unless we have expressly agreed otherwise in writing.

You must ensure that any items handed to us are legal to transport and are packed appropriately for the service required. We do not inspect every item in detail, and we rely on your description of the load. We may decline to move items that are unsafe, unstable, leaking, badly packaged, or likely to cause damage to other property, the vehicle, or our staff.

If the job includes disassembly, assembly, or placement of items, this must be agreed in advance. Such work is carried out as a convenience and is subject to the condition of the items and the practicality of the location. We may stop work if the risk of damage, injury, or delay becomes unreasonable. Our team has the right to work in a safe environment and to leave a site if conditions are unsafe.

3. Prices and Payments

Prices may be quoted as fixed fees, hourly rates, or a combination of both depending on the nature of the service. Unless we agree otherwise, all prices are stated in pounds sterling and may be subject to VAT where applicable. The final charge may increase if the job takes longer than expected, if additional items are presented, if there are access difficulties, or if the service scope changes during the booking.

Payment terms will be confirmed at the time of booking. We may require a deposit to secure the appointment, and the balance may be due before, during, or immediately after completion of the work. We accept payment methods we have agreed in advance. Late or failed payment may result in additional charges, suspension of future bookings, and recovery action where appropriate.

You are responsible for paying any charges arising from waiting time, parking fines caused by your instructions or inaccurate information, congestion-related costs where applicable, extra labour, stair carries, dismantling, packing materials, or other agreed additions. If an invoice remains unpaid, we may charge interest and reasonable recovery costs in accordance with applicable UK law.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If you cancel after we have reserved time, labour, or vehicle resources, cancellation charges may apply. The amount of any charge will depend on how much notice you give and whether costs have already been incurred. Deposits may be non-refundable where this has been clearly stated at the time of booking.

If you are not ready for the job to begin at the agreed time, or if access is blocked, we may treat the booking as delayed or cancelled. In such cases we may charge for waiting time, re-attendance, or wasted journey costs. We will use reasonable efforts to arrive on time, but arrival times are estimates only and can be affected by traffic, weather, road conditions, prior jobs, and events beyond our control.

If we need to cancel or postpone due to vehicle breakdown, staff illness, severe weather, unsafe conditions, or other circumstances outside our control, we will seek to notify you as soon as reasonably practicable and may offer an alternative date. Our liability for cancellation or delay caused by such matters is limited as set out below.

5. Liability and Property Care

We will take reasonable care when handling your goods, but we do not accept unlimited liability for loss or damage. Our responsibility is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not liable for indirect, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.

We are not responsible for damage to items that are inadequately packed, already fragile, defective, poorly assembled, or unsuitable for transport. Likewise, we are not liable for pre-existing damage, wear and tear, or faults that become apparent during handling. If you request that we move items without adequate access, protection, or assistance, any resulting damage may be excluded from liability unless caused by our negligence.

Where we are found liable, our liability will normally be limited to the lower of the repair cost, replacement value, or the amount recoverable under any insurance that applies to the job, subject to the terms of that insurance and these conditions. You are encouraged to arrange your own insurance for valuable, sentimental, fragile, or irreplaceable items, especially where they are not professionally packed.

6. Insurance and Claims

We may carry insurance appropriate to the service offered, but the scope and exclusions of any policy are governed by the insurer’s terms. Insurance does not automatically cover every item, every type of loss, or every circumstance. The existence of insurance does not widen our contractual liability beyond what is stated in these terms.

If you believe an item has been lost or damaged, you must notify us as soon as reasonably possible and provide details of the alleged issue, including photographs, a description of the item, and proof of value where available. We may require access to inspect the item or site before any claim is assessed. Failure to report a problem promptly may affect our ability to investigate and may limit any remedy.

Any claim must be reasonable and supported by evidence. We will not accept claims for items not disclosed at the time of booking, for contents packed by the customer where the damage is consistent with poor packing, or for items that are impossible to value accurately without documentation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

7. Waste, Disposal, and Regulatory Compliance

Where our service includes the removal of unwanted items, it is your responsibility to tell us exactly what is to be taken and whether the items are waste, reusable goods, recyclable materials, or subject to special handling. We operate in accordance with UK waste regulations and may only carry, remove, or dispose of waste where doing so is lawful and properly authorised.

We will not knowingly collect hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, oils, batteries, electricals requiring special disposal, or any other regulated material unless this has been expressly agreed in advance and we are lawfully able to handle it. If prohibited items are presented, we may refuse collection, leave the site, or charge for the wasted attendance. You remain responsible for declaring the nature of the material accurately.

Any items removed as waste may become unsuitable for return or retrieval once they have been separated, transported, or transferred for disposal or recycling. You must not include personal documents, controlled goods, or items that you wish to keep unless you have clearly identified them in advance. If waste transfer documentation or related records are required, we may provide or retain such documents in accordance with our legal obligations.

8. Prohibited and Restricted Items

For safety and legal reasons, we may refuse to transport items that are illegal, dangerous, volatile, offensive, or likely to cause injury or contamination. This includes items that are not securely contained, goods that exceed vehicle limits, or loads that present a fire, chemical, or biological hazard. We may also decline services where the load appears to breach road traffic, transport, or environmental requirements.

You must not ask us to conceal, misdescribe, or unlawfully dispose of goods. We are entitled to inspect items to the extent reasonably necessary to satisfy ourselves that the booking is lawful and safe. If we suspect illegal activity, we may terminate the booking immediately and, where required, notify the relevant authorities.

We are not responsible for delays, refusal of service, or loss arising because items were misdescribed, were not declared in advance, or were not fit for transport. The customer remains fully liable for any legal consequences arising from the contents of the load or from inaccurate instructions.

9. Force Majeure and Suspension of Service

We will not be in breach of contract for any failure or delay caused by events outside our reasonable control, including severe weather, accidents, road closures, industrial action, fire, flood, power failure, disease, public emergencies, or governmental restrictions. In such circumstances, performance may be suspended, rearranged, or cancelled without liability for any resulting loss beyond refunding sums due for services not provided.

If a force majeure event makes a booking impractical or unsafe, we may use reasonable efforts to reschedule. Where rescheduling is not possible, the parties may treat the booking as cancelled without fault. Any deposit or prepaid amount will be dealt with fairly, taking into account costs already incurred and any non-recoverable expenses.

We also reserve the right to suspend or end the service if staff safety, legal compliance, or operational viability is compromised. This includes situations where abusive behaviour, unsafe access, or concealed hazards make it unreasonable to continue. In such cases, the customer may be charged for work already completed and for wasted attendance where applicable.

10. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, any mandatory rights available to you under applicable law remain unaffected.

Nothing in these terms creates a partnership, employment relationship, or agency arrangement between the parties. Any waiver of a right must be in writing and will apply only to the specific instance stated. If we choose not to enforce a right on one occasion, that does not prevent us from enforcing it later.

These terms, together with the booking confirmation and any written amendment we agree with you, form the full agreement between the parties in relation to the service. By booking Man And Van Millhill, you confirm that you have read, understood, and accepted these terms and that you are authorised to enter into the agreement on behalf of yourself or the person for whom the service is being arranged.